Privacy Policy

Data Protection

At Coolmine TC, we take our responsibility to protect your data seriously and will not collect any personal information about you on this website without your clear knowledge and permission. Any personal information which you volunteer to us will be treated strictly in accordance with the General Data Protection Regulation 2016/679, ePrivacy Regulation S.I. 336/2011 and the Data Protection Acts 1988-2018. Where data is submitted it will be used for the stated purpose and any reasonably incidental purposes only. This Privacy Notice provides you with information concerning our practices and procedures as they relate specifically to information we collect at this website or which you may provide to us in other ways. You can browse through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request. By visiting this website, you are accepting the practices described herein.

What personal data is collected and how do we collect it?

Personal data is information that can be used to help identify an individual. It includes, but is not limited to; name, date of birth, address, phone number, email address, credit card details and a record of interactions with us. You may submit your personal data when, for instance, making a donation, applying for a job or requesting information or updates through our website. Personal data can also be collected when you submit a query or compliant, send us your feedback, register to fundraise or volunteer with us, enter a competition or complete a survey.

Collecting your Personal Information

We do not collect any personal information about you unless you choose to provide it to us voluntarily. We define “personal information” as information that personally identifies you or allows us to contact you. Such information might include your phone number, name or email address. Generally, this information is requested when you are asked to register before subscribing to e-mail newsletters, completing an online survey, viewing resource information, or when requesting information about Coolmine TC services. If you encounter a screen or page on our website that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.

Obtaining Data From Third Parties

In line with standard practice in marketing and fundraising, we may acquire data from third parties such as fundraising websites. These third parties will have undertaken measures to ensure they have obtained this data fairly from you and in compliance with Data Protection laws.

Why do we collect your personal data?

Coolmine TC collect and process your personal data for the following purposes:

• to help you quickly find information on Coolmine TC software, services and customer support;
• to help us create and deliver content most relevant to you;
• to keep you informed about our activities, news and events
• to process payments, donations, fulfil online orders and confirm transactions
• to alert you to updated information and other new services from Coolmine TC
• to process your job or volunteer placement applications
•  to respond to your queries and information requests
•  to register your subscription to a mailing list(s) and eNewsletter(s)

Coolmine TC will process your personal data based on the following grounds:

• Your consent – where processing is based on your consent, you have the right to withdraw that consent
• Where it is necessary for the performance of a contract;
• Where it is necessary for compliance with a legal obligation which we are subject;

Where it is in our legitimate interest to

• Our legitimate interests in conducting our business ensuring the proper management and functioning of Coolmine TC services
• Compliance with a legal or regulatory obligation that applies to us. (e.g., when we process a CHY3 form as part of the donation process – tax/revenue).
• administer and record your donation and to keep a record of your relationship with us;
• provide you with information about any fundraising activities or campaigns that you have an interest in
• provide you with information necessary for any training, workshop or event you sign up for;
• assess employee and volunteer applications and recruit employees and volunteers;
• follow up with your queries;

Sharing your Data

We will not sell, license, transmit or disclose your personal information outside of Coolmine TC or its affiliates without notice to you unless (1) you expressly authorise us to do so, (2) it is necessary to allow our service providers, representatives, or agents to provide services for or to us, (3) it is necessary to provide our products or services to you, (4) it is necessary to protect and defend the rights or property of Coolmine TC (5) it is necessary to act in urgent circumstances to protect the personal safety of Coolmine TC customers, visitors to Coolmine TC’s website or the public, or (6) otherwise as we are required or permitted by law.

Children

This website is not intended for children, and we do not knowingly collect data relating to children. If you are under 16, please ensure that you have a parent or guardian’s permission before providing Coolmine TC with any personal data. If you provide us with personal data we will assume that you are over 16 and that you understand the terms of this Privacy Statement, unless you inform us otherwise.

International data transfers

The data that we collect from you may be transferred to a third party who stores the data outside the European Economic Area (“EEA”). This only occurs where there is no alternative and CooImine is satisfied that the third party treat the personal data to the same safeguards as apply within the EEA. Examples of safeguards include an EU adequacy agreement, a standard contractual clause (model clause) which is referred to as an SCC.

Promotional Emails

We may send you e-mails with promotional offers, special event information, newsletters or other messages. If you would no longer like to receive such e-mails from us, please follow the “Unsubscribe” instructions at the end of each email or contact us at info@coolmine.ie. Your e-mail address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process. We commit to removing all personal data within 30 days in line with the GDPR.

Email

We appreciate your questions and comments about our website and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within our organisation who may be able to address the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it, but your email message will not be used for any other purpose.

Security of your Personal Information

We restrict access to personal information collected about you at our website to our employees, our affiliates’ employees, those who are otherwise specified in this Policy, or others who need to know that information to provide services to you or in the course of conducting our business operations or activities. While no website can guarantee security, we maintain appropriate physical, electronic, and procedural safeguards to protect your personal information collected via the website. Payments are encrypted using Secure Sockets Layer (“SSL Software”) or via PayPal or Stripe. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorised persons. We also advise all Coolmine TC employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company’s business ethics standards and confidentiality policies. Inside Coolmine TC, data is stored in password-controlled servers with limited access.

Links to Other Websites

For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

Use of Cookies

A cookie is a small piece of data that may be stored on your computer or mobile device. It allows a website “remember” your actions or preferences over a length of time. When you log on to our website for the first time, a message will appear asking for your consent to the use of Cookies, with a link to further details about the types of Cookies used, as well as a link to this Cookies Policy. You may choose to consent to our use of all Cookies, or you may specify which types of Cookies may be employed. All Cookies used by and on Our Site are used in accordance with current data protection law.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

We may use cookies for a number of purposes—for example, to maintain continuity during a user session, to gather data about the usage of our website for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our website.
Our cookies will track only your activity relating to your online activity on this website and will not track your other Internet activity. Some cookies are placed by third party services that appear on our pages.

If you choose to reject cookies, you may not be able to use certain of our online products and services or website features. For example, if you choose to not have your browser accept cookies from Coolmine TC’s website, you may need to re-enter our personal information each time that you attempt to access certain information.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Retention of Data

We will not hold your personal data for longer than is necessary. We retain your personal data for as long as we need it for the purposes described in this Notice, or to comply with our obligations under applicable law.

Your Rights

• The right to be informed about our collection and use of personal data- achieved through this notice.
• The right of access to the personal data we hold about you, see section below.
• The right to rectification if any personal data we hold about you is inaccurate or incomplete – please contact us using the contact information above. If you change your email address, we send an email confirming same to both your old and new email addresses.
• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you. All users can subscribe or unsubscribe to Coolmine TC email newsletters and blogs.
• The right to restrict (i.e. prevent) the processing of your personal data, please contact us using the contact information above.
• The right to data portability: this only applies in some circumstances.
• The right to object to Coolmine TC using your personal data for particular purposes.
• Rights with respect to automated decision making and profiling: we do not use your data in this way.
• In order to exercise your rights please put your request in writing to: info@coolmine.ie
• You also have the right to lodge a complaint to the Office of the Data Protection Commission if you are not happy with the way we have used your information or addressed your rights. Details of how to lodge a complaint can be found at on the Data Protection Commission’s website: https://www.dataprotection.ie/en/contact/how-contact-us

CCTV

We would like you to note that CCTV monitoring is present in locations across Coolmine Services. Should you attend any of our sites where we have CCTV monitoring in place to ensure the safety & security of our service users, staff & visitors, & to protect the security of our premises. There is appropriate signage in place positioned close to the CCTV cameras. This CCTV system is managed in accordance with our CCTV Policy.

Governing Laws & Jurisdiction

This legal policy and all issues regarding this website are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.

Changes to this Policy

Coolmine TC may update this Policy at any time and from time to time and we will post any changes to this page. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy.

Contacting Us

If you have any questions about this Policy or would like to learn more about how we protect privacy, please write to us at or at info@coolmine.ie or  Unit 1, Block 8, Blanchardstown Corporate Park, D15 EE9T T: 01 8270003

Date of Publish: 22/7/2024