Coolmine operates off a case management approach to support clients who present with complex needs. Coolmine will appoint a case manager to coordinate care for the client to ensure an integrated, effective and client centred approach to improving overall quality of life for those most marginalised.
Case Management aims to link clients with the right services to address their needs. Some clients may need treatment or support from services outside of addiction, for example healthcare, mental health or social services. Case management provides the client with a single point of contact for each of these services and supports them to access them over an extended period of time and at all stages of the recovery process.